Terms & Conditions | Your Business Better

CONFIDENTIALITY & RIGHTS

Your Business Better (the Company), shall keep any work undertaken confidential and not use it for personal gain or promotion without the written consent of the Client.
The business affairs of the Client shall not be discussed or disclosed to any third parties.
The Company is be the legal owner and will hold the intellectual copyright

Terms:

Consultations and quotations are complimentary and are carried out by email. Alternatively, face to face meetings can be arranged subject to availability and may incur an additional cost for travel and time spent. This is at the discretion of the Company.
By using the services provided by the Company, you are agreeing to these terms and conditions and our privacy policy.
Whilst the Company, endeavours to provide the highest level of service, the Company does not accept any liability or financial/business responsibility for any work produced by the Company. The Company aims to provide business support services, but does not accept responsibility for the success or failure of clients’ businesses.
The Company reserves the right to reject any work, including work which is believed to be unlawful or immoral.
If the Client cancels the contract at any point within their contracted terms, full payment to the end of that contract is required.
The minimum contract length for any of our services is stipulated in each service description.
Payment is required in advance for services carried out unless agreed with the Company.
Initial 30-minute consultation by Zoom or telephone is complimentary. Any additional calls are included in the services purchased and stipluated in the service description and/or contract. Any additional discussions regarding additional projects not initially discussed will be charged at the agreed rate.
Any additional invoices for additional services are to be settled within three (3) days of the delivery unless otherwise agreed.
Unpaid bills will incur interest, as per government guidelines. It is at the Company's discretion whether work continues after a bill remains unpaid beyond the 3-day payment period.
Billable time includes meetings and calls outside of contracted hours, and includes the writing and/or reading of correspondence sent by mail or email.
Payment is to be made by bank transfer.
Under the terms of the Data Protection Act 1998 / GDPR, the Client and the Company may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
Either the Client or the Company has the right to terminate a contract for services if there is a serious breach of its terms or if it is in the client or the Company, or both, best interest to terminate with immediate effect.

I AGREE

to conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.
to conduct my business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers.
to make an honest representation of my skills, experience and qualifications at all times.
to respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities.
to strive to maintain my high professional standards by staying abreast of advances within my industry and to strive for excellence through professional improvement.
to keep all acquired personal data safe and secure and ensure it is only used for its intended purpose, in accordance with GDPR and all regulations set by the ICO.

GDPR

While I take every step known to me and in accordance with guidance on the ICO website to keep data safe and secure I will never be fully immune to hacks, no one is.

WORKING WEEK

I am contactable from 09.30am until 2.45pm Monday - Friday UK time.
Any communication outside of these hours will normally be dealt with on the next working day unless agreed in advance.
If I do not respond to requests immediately I will respond as soon as I can.
I support flexible working, therefore, I may communicate before or after the contactable times. This will in no way affect the service provided.
From time to time, I will take time out to be with my family, including sickness, holidays, school half term, and reasonable notice will be given unless caused by extenuating circumstances.

HOLIDAYS

Notification will be given to clients in a reasonable amount of time. If required, necessary work required by the Client shall be delegated to an Associate of the Company.

COMMUNICATION

I prefer to receive all communication and instructions via email or WhatsApp however I'm flexible in terms of communication platforms the client uses.

My terms and conditions may be updated at any time to suit the demands of the business. If you have any questions do not hesitate to let me know: lorraine@yourbusinessbetter.co.uk

We guarantee the highest level of confidentiality at all times. We do not pass or sell client information on to 3rd parties unless requested to do so by the client and as long as the request meets current legislation. If required we are happy to sign a confidentiality agreement and can provide one upon request. Visit our Privacy Policy.